Refund Policy

1. Digital Products — All Sales Are Final

All products sold by Freistyle AI are digital goods delivered electronically as instant downloads (PDF files, digital guides, ebooks) or digital access (online courses). Due to the nature of digital products, all sales are considered final once the product has been delivered and/or downloaded.

Unlike physical goods, digital products cannot be "returned" after delivery. Once you have received or downloaded the product, you retain permanent access to the content regardless of a refund request. For this reason, we maintain a strict refund policy to prevent abuse.

2. When We Will Issue a Refund

We will issue a full refund only in the following limited circumstances:

• Duplicate charge: You were accidentally charged more than once for the same product. Contact us within 7 days of the duplicate charge.
• Product not delivered: You completed a purchase but did not receive the product (download link or access) and we are unable to resolve the delivery issue within 48 hours of your report.
• Materially different product: The product delivered is substantially and materially different from what was described on the product page at the time of purchase.

Refund requests for the above reasons must be submitted within 7 days of the original purchase date.

3. When We Will NOT Issue a Refund

Refunds will not be granted in the following situations:

• You changed your mind after purchasing.
• You did not read the product description before purchasing.
• You found the content did not meet your personal or subjective expectations.
• You found similar or free content elsewhere after purchasing.
• You have already downloaded or accessed the product.
• You are unable to use the product due to incompatibility with your software or device.
• You purchased the wrong product.
• You claim you did not authorize the purchase.

4. How to Request a Refund

If you believe you qualify for a refund under Section 2 above, contact us at:

Please include: Your full name, the email address used for the purchase, your order number or transaction ID, and a clear description of the issue.

We will review your request and respond within 5 business days. All refund decisions are made at our sole discretion.

5. Chargebacks

All purchases are processed by Lemon Squeezy, our Merchant of Record. If you have a legitimate concern about a charge, please contact us at [email protected] before filing a dispute or chargeback with your bank or credit card provider.

Filing a fraudulent or unwarranted chargeback is considered abuse and may result in:

• Permanent ban from purchasing any Freistyle AI products.
• Revocation of access to any previously purchased products.
• Reporting to Lemon Squeezy's fraud prevention system.

6. Contact Us